Shipping Policy


All orders are processed within 5 to 8 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 


United States Shipping

For orders throughout the United States, we offer a simple flat rate option for only $4.99. In addition, you will receive free shipping for all orders over $50.

International Shipping

As international shipping has become extremely expensive, the company has decided to offer the flat rates below to minimize surprising dynamic costs at checkout.

Canada Flat Rate: $29

Mexico Flat Rate: $29

Europe Flat Rate: $49

Rest of World: $79

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tru Inc. is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

To access your account portal:
Account Login

Refunds, returns, and exchanges

To access our full refund policy:
Refund Policy

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

If you have any further questions, please don't hesitate to contact us at