
You got questions - We got answers
Frequently Asked Questions
Whether you have a shipping question or looking for more information about our products, you have come to the right place. As always, we are more than happy to help with any additional inquiries. If you can't find your answer below, please contact us at support@drinktru.com or fill out the form on our contact us page.
Products and Ingredients
All Tru sparkling beverages, wellness shots, and drink mixes are completely vegan.
Tru wellness shots have 0 calories.
Tru sparkling beverages contain 5-10 calories.
Tru drink mixes contain 10-15 calories.
All of our products were obsessively formulated without the 8 major allergens. There is no wheat, milk, eggs, fish, shellfish, soybeans, peanuts, or tree nuts. We wanted to make sure Tru was available to as many people as possible.
All of our products contain 0-2 grams of sugar. Additionally, none of our products contain added sugar. As everyone is on their own journey, our team wanted to create products that were accessible to everyone.
All Tru products are keto-friendly. Our wellness shots have 0 carbohydrates while our sparkling beverages contain 4 net carbohydrates. While there are 11 carbohydrates listed on the label, there are also 7 grams of sugar alcohols. (11-7=4).
Shipping and Returns
If you've received a damaged or incorrect order, please reach out to our customer service team at support@drinktru.com so that they can help you resolve the problem as soon as possible.
You can also utilize our contact us page.
At the moment, Tru is only available in the USA; however, we are planning on expanding the offering to new countries soon.
If you are based in the USA, you can expect to receive your order within 1-3 business days.
Additional information is available in our shipping policy.
If you order $50 or more of Tru products, you will receive free shipping automatically on our website.
Additionally, if you are an Amazon Prime customer, your order will be completely free if you check out on their website.
You may return your product in exchange for a full refund within 30 days of your order date. If this window is exceeded, we do not offer refunds or exchanges.
The cost of shipping is the responsibility of the customer as outlined in our refund policy.
Other Questions
We are always looking for amazing people to join our team. If you are interested, please send your resume and any relevant information to support@drinktru.com.
If you are interested in becoming a brand ambassador, please reach out to ambassador@drinktru.com with a detailed message explaining why you want to join the program.
The best way to reach our team is via email. Please send your questions, comments, or inquiries to support@drinktru.com. Your message will be forwarded to the appropriate party.
You may also use our contact us portal.
Yes. Our phone number is (617) 213-0202. If we do not answer your call, please leave a detailed voicemail and we will get back to you as soon as possible.
Headquarters:
Tru, Inc.
19 Tech Circle
Natick, MA 01760
Mailing Address:
Tru, Inc.
68 Harrison Ave
STE 605 PMB 30439
Boston, MA, 02111