You have questions. Hopefully, we have answers. Whether you have a shipping question or looking for more information about our products, you have come to the right place. As always, we are more than happy to help with any additional inquiries. If you can't find your answer below, please contact us at support@drinktru.com or fill out the form on our contact us page.

Products and Ingredients

With the exception of Tru Beauty Seltzer which contains collagen (a non-vegan ingredient), all Tru drinks and shots are completely vegan.

All wellness shots have 0 calories; whereas, our sparkling beverages contain anywhere between 5-25 calories. In other words, all of our Tru drinks and shots are low calorie.

All of our products were obsessively formulated without the 8 major allergens. There is no wheat, milk, eggs, fish, shellfish, soybeans, peanuts, or tree nuts. We wanted to make sure Tru was available to as many people as possible.

All of our products contain 0 grams of sugar. As everyone is on their own fitness journey, our team wanted to create products that were accessible to everyone.

All Tru products are keto-friendly. Our wellness shots have 0 carbohydrates and our sparkling beverages contain 4 net carbohydrates. While there are 11 carbohydrates listed on the label, there are also 7 grams of sugar alcohols. (11-7=4).

Shipping and Returns

If you've received a damaged or incorrect order, please reach out to our customer service team at support@drinktru.com so that they can help you resolve the problem as soon as possible. You can also utilize our contact us page.

Tru is available worldwide; however, shipping costs vary greatly based on your geographic location due to the distance a package must travel. Additionally, free shipping for orders over $50 is available in the USA.

If you are based in the USA, you can expect to receive your order within 3-5 business days. Additionally, you will receive free shipping for orders of $50 or more. For international orders, you may experience delays due to customs processing and distance.

Additional information is available in our shipping policy.

Free shipping is automatically added for all orders in the USA of $50 or more. Due to the cost of shipping internationally, free shipping is not offered outside of the USA.

You may return your product in exchange for a full refund within 30 days of your order date. If this window is exceeded, we do not offer refunds or exchanges. The cost of shipping is the responsibility of the customer as outlined in our refund policy.

Other Questions

We are always looking for amazing people to join our team. If you are interested, please send your resume and any relevant information to support@drinktru.com.

If you are interested in becoming a brand ambassador, please reach out to ambassador@drinktru.com with a detailed message explaining why you want to join the program.

The best way to reach our team is via email. Please send your questions, comments, or inquiries to support@drinktru.com. Your message will be forwarded to the appropriate party. You may also use our contact us portal.

Yes. Our phone number is (617) 213-0202. If we do not answer your call, please leave a detailed voicemail and we will get back to you as soon as possible.

Tru, Inc.
19 Tech Circle
Natick, MA 01760

Mailing Address:
Tru, Inc.
68 Harrison Ave
STE 605 PMB 30439
Boston, MA, 02111