FAQ's

You have questions. Hopefully, we have answers. Whether you have a shipping question or looking for more information about our products, you have come to the right place. As always, we are more than happy to help with any additional inquiries. If you can't find your answer below, please contact us at support@drinktru.com or fill out the form on our contact us page.

Products and Ingredients

Are Tru products vegan?

With the exception of Tru Beauty Seltzer which contains collagen (a non-vegan ingredient), all Tru drinks and shots are completely vegan.

How many calories are in Tru products?

All wellness shots have 0 calories; whereas, our sparkling beverages contain anywhere between 5-25 calories. In other words, all of our Tru drinks and shots are low calorie.

Are there any major allergens in Tru products?

All of our products were obsessively formulated without the 8 major allergens. There is no wheat, milk, eggs, fish, shellfish, soybeans, peanuts, or tree nuts. We wanted to make sure Tru was available to as many people as possible.

Is there sugar in Tru drinks or shots?

All of our products contain 0 grams of sugar. As everyone is on their own fitness journey, our team wanted to create products that were accessible to everyone.

Are any of the Tru products keto friendly?

All Tru products are keto-friendly. Our wellness shots have 0 carbohydrates and our sparkling beverages contain 4 net carbohydrates. While there are 11 carbohydrates listed on the label, there are also 7 grams of sugar alcohols. (11-7=4).

Shipping and Returns

What if I received a damaged order of Tru?

If you've received a damaged or incorrect order, please reach out to our customer service team at support@drinktru.com so that they can help you resolve the problem as soon as possible. You can also utilize our contact us page.

Are Tru products available outside of the USA?

Tru is available worldwide; however, shipping costs vary greatly based on your geographic location due to the distance a package must travel. Additionally, free shipping for orders over $50 is available in the USA.

How long does shipping usually take?

If you are based in the USA, you can expect to receive your order within 3-5 business days. Additionally, you will receive free shipping for orders of $50 or more. For international orders, you may experience delays due to customs processing and distance.

Additional information is available in our shipping policy.

Are there any discounts on shipping?

Free shipping is automatically added for all orders in the USA of $50 or more. Due to the cost of shipping internationally, free shipping is not offered outside of the USA.

How long do I have to return a product?

You may return your product in exchange for a full refund within 30 days of your order date. If this window is exceeded, we do not offer refunds or exchanges. The cost of shipping is the responsibility of the customer as outlined in our refund policy.